5. Please feel free to Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
All items are made-to-order, so it is requested 3-5 business days to handcraft. Please refer to a more accurate processing time noted under the product page add-to-cart button.
We provide multi shipping methods for you to choose from as followed frame.
To US,UK,FR,DE,NZ: 11-13 Business Days
To Other Countries: 15-18Business Days
ToCA: 25-28 Business Days
To US,UK,AU,DE,NZ: 8-10 Business Days
ToCA: 13-15 Business Days
ToUK: 5-7 Business Days
To CA: 7-10 Business Days
To Other Countries: 4-6 Business Days
(Free over $150)
To UK Only: 1-3 Business Days
(Free over $150)
*Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.
SHIPPING DELAY INFORMATION
*Australia: Due to major COVID-19 impact, some order deliveries may be delayed. For specific information, please check the Australia Post's official website: https://auspost.com.au/service-updates/current-covid-19-impacts
Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.
1. If there is a problem with your address and that caused the package to return, then you will be charged for the shipping cost if you require a refund.
2. Also, please note that all the personalized items need to be charged for 30% restocking fee if it is returned to us due to incorrect or incomplete address.
Order Tracking - After your order is shipped, you will receive a shipping notification email. If you require further tracking information, please click here to check.
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.